Working and learning as an apprentice in the business world offers a variety of opportunities for career development. You could start as an office junior in a large organisation, trying out various departments to find your ideal career, or you could become a jack of all trades in a small business, working across many disciplines.
We recommend that you start with our Customer Service Practitioner Apprenticeship Level 2, as this will give you an excellent grounding in all aspects and help you decide on your future specialism. The Level 3 programme is more suited to those with some prior experience and looking to gain management and leadership skills.
This apprenticeship offers a tripod of learning success bringing together customer service skills, business support and specialist areas tailored to meet your needs. The Business Support Apprenticeship blends workplace mentoring and coaching with cherry picked workshops to give you a full range of specialist skills within a fully transferrable occupation, required to enhance your development, professional growth and career opportunities.
Benefits to employers:
Pick n Mix the skills your employee needs with our new Business Support Apprenticeship. Tailor our new Business Support Apprenticeship to suit your employees with a range of specialist areas including –
- Social media
- Human resources
- Contact centre
You can build a qualification to meet your needs.
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This apprenticeship is ideal if you are looking to develop your customer service and business support knowledge and skills to progress within a wide range of industry sectors.
Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need to be employed in a Customer Service role and will need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
On-programme for this apprenticeship includes a period of learning, development and continuous assessment, managed by the employer and training provider. The learning will be built around competencies and skills as set out in the standard. The knowledge, skills and behaviours that will be developed during the on-programme learning will include:
- Knowing Your Customers
- Understanding the Organisation
- Meeting Regulations and Legislation
- Systems and Resources
- Customer Experience
- Product and Service Knowledge
- Interpersonal Skills
- Influencing Skills
- Personal Organisation
- Dealing with Customer Conflict and Challenge
- Developing Self
- Being Open to Feedback
- Team Working
- Equality – Treating all Customers as Individuals
- Presentation – Dress Code, Professional Language
Regular performance, milestone and progress reviews will be continuous throughout the training.
Workshops delivered by industry experts with current knowledge, skills and experience within their specialist areas. Ongoing support from a team of highly qualified mentors/coaches to prepare for end point assessment as the successful completion of the apprenticeship programme.
You will love the opportunity to network with other apprentices throughout the programme, sharing best practice, developing skills and knowledge from wider industry experts enabling you to develop in a specialist occupation and build the foundations of your future career.
Learners who upon successful completion of the Customer Service Practitioner Level 2 apprenticeship may have the opportunity to progress into:
- An enhanced job role using the skills developed through the Customer Service Practitioner Apprenticeship as the foundation which to build.
- Onto a Level 3 Apprenticeship for example: Customer Service or Business Administrator
- Into sector specific job roles which contain elements of transferable customer service skills, potentially including the undertaking of additional sector specific vocational qualifications.
Nichola Smith Business Administration Apprentice Summercourt AcademyNichola had always known that she wanted to work in administration and started searching for jobs, but found that she didn’t have the right office qualifications and lacked the work experience she needed to start her career.
"I looked into apprenticeships as I knew it could be the perfect stepping stone into a job that I wanted to do. It was also the perfect opportunity to gain a relevant qualification as well as gain work experience and a wage at the same time. I was delighted when the position for an administration assistant became available at the school. There is lots of room for development within my job role and there is always something new to learn.”
*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility.